Frequently Asked Questions
What services does GLATIVE Agency offer?
We’re your creative content partner, specialising in:
• Professional Video Production
• Photography Services
• Content Strategy & Management
• Social Media Content Creation
• Brand Storytelling
Which industries do you serve?
We excel in partnering with:
• Music Industry Professionals – Artists, producers, and industry experts
• Tech Companies – Startups to established enterprises
• Gaming Businesses – From indie developers to gaming brands
• Small Businesses & Startups – Growth-focused entrepreneurs
• Creative Entrepreneurs – Artists, designers, and content creators
How can I get in touch with your team?
Email: garrett@glative.com / info@glative.com
Response Time:
• 24-48 business hours
• Monday to Friday, 9:00 AM to 5:00 PM AEST
• Next business day response for after-hours messages
What ongoing support do you provide?
Support levels vary by tier:
Starter Spark:
• 24/48-hour response time
• Basic email support
• Single revision round
Momentum Builder:
• Priority email support
• Regular check-ins
• Performance reviews
• Implementation guidance
Full Content Engine:
• Dedicated support team
• Weekly updates
• Strategy sessions
• Unlimited revisions • Priority response
Growth Retainer:
• Custom support structure
• Direct communication
• Dedicated manager
• Emergency support
How long does it take to see results?
We believe in transparent timelines:
• Starter Spark: Initial results within 2-4 weeks
• Momentum Builder: Measurable growth in 1-3 months
• Full Content Engine: Comprehensive results in 2-4 months
• Growth Retainer: Custom timeline based on objectives
• Success Story: We’ve achieved up to 612% improvement in social media metrics for our clients!
Our Gallery
